FAQs

Horton Studio: 4/124 Horton Street, Port Macquarie, NSW 2444

Sunset Studio: 7/9 Sunset Parade, Port Macquarie, NSW 2444

Please always double check which studio your class is book at - we don’t return credits for missed classes if you arrive at the incorrect studio.

Bookings, purchasing and memberships are all managed in our Bloom App - just download, create your account and you're ready to go.

We provide flexible options: casual visits, class packs, and memberships with no lock-in contracts. Choose what suits your lifestyle.

Yes, you can place your membership on hold for reasons like travel or illness. Please contact us in advance to arrange this.

Yes, each class pack has a set expiry date. Extensions may be granted for special circumstances; please reach out to discuss.

Yes! The Reformer Fundamentals class, is perfect for beginners. It focuses on core principles, alignment, and building confidence on the Reformer.

Our normal reformer classes are designed with layers, making them suitable for beginner to advanced also, but we recommend to start with at least one of the Fundamental classes.

Our instructors will guide you with different spring choices and modifications so you can do what's suitable to for you and your body.

Arrive 5-10 minutes before your first class is due to start, that way our instructor can give you an introduction to the reformer, chat to you about any injuries and you can ask any questions.

Wear comfortable activewear and your grip socks.

You'll need a pair of grip socks and just your water bottle.

Grip socks are mandatory for all classes for both safety and hygiene. These are available to purchase at the studio for $20 if you need a pair or forget yours.

If a class is fully booked, it will be ‘waitlisted’. You can join the waitlist and if a spot becomes available, you will receive a text to confirm you'd like to join. You have 30 mins to respond before the next person on the list is notified. If you miss the message you’ll remain on the waitlist and be notified again if there is any cancellations.

You will not be charged to go on the waitlist, payment will process if you’ve accepted the notification to join the class.

The waitlist will close 1 hour prior to a class starting.

You must be over 18 years old to attend.

Please note there are no special circumstances on age limits, even with an occupying parent/guardian all participants must be over 18.

If you are feeling comfortable and your pregnancy is unproblematic - classes (except Jump Board and Advanced) are suitable for pregnancy.

If you have never done pilates or not regularly exercising before pregnancy, we will require medical consent from your doctor or midwife and you must advise your instructor at the beginning of a class if you're expecting.

With modifications, our Reformer class is suitable up to the 3rd trimester.

You have 7 hours before your class is due to start to move or cancel. If you can't make it to your booked class, or you cancel your booking within 7 hours of the class starting, you will loose that class credit, or if you’re on an Unlimited Membership, you’ll be charged a $10 cancellation fee.

Any modifications or cancellations to your bookings must be made via the Bloom App, we don't accept changes via DMs or email.

For safety and to maintain class flow, clients arriving more than 5 minutes late may not be permitted to join the session.

We don’t want you to leave but if you decide to, you can cancel your membership at anytime. We just need two weeks notice.

Simply send us an email or message via the Bloom App with your cancellation request.

Refer to our Terms and Conditions on our website for the finer details.

Please inform your instructor before class. We can provide modifications to ensure a safe and effective workout.

Yes, for safety and hygiene, grip socks are mandatory in all classes. We have a selection available for purchase at the studio.

Please arrive early, silence your phone, clean your equipment after use, and respect the shared space and community.

Yes! We offer private Reformer Pilates sessions for groups, perfect for events like birthdays, hen's parties, or corporate team building. Learn more here.