Privacy Policy
Bloom Pilates Pty Ltd (ABN 33668550025) (“Bloom Pilates”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage with us, including through our studio, website, app, booking system, and communications.
1. Information we collect
We may collect the following types of information:
Personal details: name, date of birth, gender, emergency contact details.
Contact details: phone number, email address, residential address.
Health and fitness information: medical history, injuries, pregnancy/postnatal status, and any information you disclose to instructors that may affect your participation in classes.
Payment information: billing details, bank account or credit/debit card information (processed securely via third-party payment providers).
Membership and usage details: class bookings, attendance, cancellations, and communications with us.
Digital information: interactions with our website, Bloom Pilates Boutique app, and the Momence booking platform.
Marketing preferences: your choices about receiving updates, offers, and promotions.
2. How we collect information
We collect information when you:
Sign up for memberships or classes through our app, website, or at reception.
Communicate with us by phone, email, or social media.
Participate in classes, workshops, events, or promotions.
Provide health or medical information directly to our instructors.
Interact with our third-party service providers (such as Momence and payment processors).
3. Why we collect your information
We collect, hold, and use your personal information for purposes including:
Managing class bookings, memberships, and payments.
Providing safe, tailored fitness instruction.
Contacting you regarding your account, classes, or studio updates.
Managing cancellations, waitlists, and membership changes.
Complying with legal and regulatory requirements.
Conducting marketing, promotions, and communications (if you opt in).
Improving our services and customer experience.
4. How we store and protect your information
We take reasonable steps to ensure your personal information is stored securely in electronic and physical formats.
Access is restricted to authorised staff and contractors.
Third-party providers (such as Momence and payment gateways) store some of your information; these providers are required to comply with industry security standards.
While we take steps to protect your data, no online system is completely secure, and you provide information at your own risk.
5. Disclosure of information
We may share your information with:
Instructors, staff, and contractors for class delivery and safety.
Third-party providers (e.g., Momence, payment processors, email or SMS platforms) to manage bookings, payments, and communications.
Professional advisors (legal, financial, IT) where necessary.
Government authorities, regulators, or insurers if required by law.
We will never sell or rent your personal information to third parties.
6. Marketing and communications
We may use your contact information to send you updates, offers, or promotions related to Bloom Pilates.
You can opt out of marketing communications at any time by clicking “unsubscribe” in emails, replying STOP to SMS, or contacting us directly.
7. Access, correction, and complaints
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated.
To request access or correction, or to make a complaint about our handling of your personal information, please contact us (details below).
We will respond to complaints within a reasonable timeframe and work with you to resolve any concerns.
8. Overseas disclosure
Some of our third-party providers (such as Momence) may store information outside Australia. By using our services, you consent to your information being transferred and stored internationally.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and app, with the effective date clearly shown.
10. Contact us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
Bloom Pilates Pty Ltd
Email: hello@bloompilates.com.au
Address: 12–16 Bellbowrie Street, Port Macquarie NSW 2444